Shipping policy

We ship from Hyderabad across South India and Maharashtra — Telangana, Andhra Pradesh, Karnataka, Tamil Nadu, Kerala and Maharashtra — and to any other pincode our courier confirms it can reach. Enter your pincode on the product page or cart to check serviceability and see the exact delivery window before you pay — we don't accept orders to pincodes we can't serve.

Products with a shelf life under 7 days are restricted to Hyderabad local delivery only, to make sure they reach you fresh.

Every order is baked fresh, not shipped from stock, so the window we show you is counted from the moment you place the order — not from the moment the parcel leaves us. It is made of two parts.

At our end — at least 24 hours to bake, cool, pack and hand the parcel to the courier. Items with a longer preparation time say so on their product page, and that longer time is what we use. Orders placed after our daily cutoff move to the next working day's batch.

In transit — the courier's own expected time for your pincode, which we read from them at checkout rather than estimating ourselves.

The two added together are the delivery window shown at checkout and on your order. A one- or two-day courier transit therefore reads as two to three days on your order, because the baking day is counted rather than left out.

Hyderabad local deliveries are fulfilled via hyperlocal partners (Porter/Borzo). Everything else ships with Delhivery.

Shipping is priced from Delhivery's own rate card for your pincode and the weight of your parcel — the products you picked plus their packaging — rounded up to the nearest ₹10. We add no handling fee on top. Because the price follows weight, the exact figure depends on what is in your basket, and it is shown in your cart and at checkout before you pay.

Standard delivery is free above the threshold shown in your cart (currently ₹1,499 on the items subtotal). Express delivery is a separately priced, faster courier service and is always paid by the customer, however large the order — choosing it at checkout adds its own rate to your total. It is offered only on pincodes where the courier confirms it can deliver express.

If the courier cannot be reached while you are checking out, we fall back to a flat rate by region so your order can still go through. Either way, you are never charged more than the figure you saw in your cart.

You'll receive order status updates by email/SMS/WhatsApp at each stage — confirmed, in the kitchen, baked, packed, dispatched, and out for delivery. Once dispatched, track your order from My Orders or the tracking link sent with your dispatch notification.

While we aim to meet every promised delivery window, delays can occur due to weather, regional festivals/holidays, courier network disruptions, or other events beyond our reasonable control (force majeure). We'll notify you of any known delay and are not liable for delays caused by circumstances outside our control.

If a delivery attempt fails because of an incorrect address, the recipient being unavailable, or the location being unreachable, our courier partner will attempt redelivery as per their policy. Given the perishable nature of our products, orders that remain undelivered after reasonable attempts may not be eligible for a refund — see our Returns & Refunds Policy.

Questions about a shipment: hello@crustnclove.com or +91 88779 78888, which is also our WhatsApp. See full contact details on our Contact page.