Returns & refunds

Crust 'N' Clove bakes every order fresh, to order. As a perishable food product, we're unable to accept returns or exchanges for change of mind, taste preference, or if the product has been opened or partially consumed. We do stand behind every order that arrives damaged, incorrect, or spoiled — see below.

Please record a continuous, unedited unpacking video from the moment you receive the sealed package to opening it. For any claim involving damage, a missing item, or an incorrect item, this video is required as proof — we cannot process a refund or replacement without it.

Photos of the damaged product, the outer packaging, and the shipping label (with order number/AWB visible) also help us resolve your claim faster.

Contact us within 24 hours of delivery at hello@crustnclove.com or +91 88779 78888 (the same number as our WhatsApp) with your order number, the unpacking video, and photos. Once verified, we'll offer a free replacement or a full refund to your original payment method, at your choice.

Orders can be cancelled free of charge any time before they enter the kitchen queue (shown as "Confirmed" on your order status). Once baking has started, the order can no longer be cancelled, since ingredients and labour are already committed.

Approved refunds are issued to your original payment method (UPI/card/netbanking/wallet) within 5–7 business days of approval, subject to your bank or payment provider's own processing time. COD order refunds, where applicable, are processed via bank transfer or UPI to the details you provide.

• Change of mind, taste, or texture preference
• Products opened, tampered with, or partially consumed
• Claims raised after 24 hours of delivery, or without an unpacking video for damage/missing-item claims
• Delays caused by an incorrect address, unavailability at delivery, or courier disruptions outside our control — see our Shipping Policy
• Customised/personalised gift orders, once confirmed

Email hello@crustnclove.com with your order number, a description of the issue, the unpacking video, and photos. We acknowledge every claim within 48 hours and aim to resolve it within 5 business days.